Returns and Refunds
If a headphone hook or under-desk headset hanger is not right for you, a return can be requested within 30 days of receipt. Contact us first so we can confirm the return address before you send anything back.
Return conditions
Items should be unused and returned in the original packaging with all accessories. Include the order number in your message and in the parcel where practical. Products that have been installed with adhesive, altered, or damaged through use may not qualify, so check fit and clearance before mounting. If you are unsure, ask us before installing.
Who pays return shipping
For change-of-mind returns, the customer pays return shipping. If the item is wrong, damaged, or defective, we pay for the return. Report wrong or damaged items with the order number and photos so we can review the issue. Do not ship a return before we confirm the address, because parcels sent elsewhere may not reach us.
Packing your return
Pack the item securely to prevent movement in transit. Reuse the original box and inserts where possible, and include any small parts such as screws or adhesive pads. Keep your shipping receipt until the refund is complete.
If the hanger arrived damaged, photograph it before wrapping. Keep the included screws or pads together so small parts do not get lost.
Inspection and refund timing
After we receive and inspect the return, a refund is initiated within 5–10 business days. The time for the refund to post after it is initiated varies by payment provider and card issuer. Refunds are issued in USD to the original payment method where possible. For payment questions, see Payment Policy.
Start a return
Write to or call with your order number and reason for return. For exchanges or cancellations, see Cancellation and Exchange Policy. General contact details are on Contact Us.
Before attaching a hanger
Check the listed mounting method against your desk before installing the hook. For a clamp, compare the opening with the desk edge; for an adhesive style, read the instructions supplied with the item and check the surface. Consider whether your headset will hang clear of drawers and cables. If you need help comparing an item, send us its name and your desk measurements through Contact Us. Items that have been used or altered may not meet the return conditions above.