Cancellation and Changes

You may request a cancellation before dispatch. Because orders are processed in 1–3 business days, contacting us promptly gives the best chance of stopping an order before it ships.

Before dispatch

Send your order number and a clear request to or call . If the order has not been dispatched, we will confirm whether it can be cancelled. Do not assume a cancellation is complete until you receive confirmation from us.

A useful change request

Include the product name and order number, and tell us whether you want to cancel the whole order or change a particular hanger. If a mounting method is the issue, describe the desk edge or surface you have so we can identify the listing you meant. Do not place a replacement until you know whether the first order was stopped.

After dispatch

Once an order has left our hands, it cannot be cancelled in the same way. You may instead request a return after receipt under the conditions on Returns and Refunds Policy. Return requests are accepted within 30 days of receipt, and change-of-mind return shipping is paid by the customer.

Changes and exchanges

If you ordered the wrong mounting style, such as a clamp hook when you needed an adhesive hanger, ask about a change before dispatch. After delivery, an exchange can be handled as a return and a new order, subject to stock and the return conditions. Check desk-edge thickness, clearance, and listed support details on the product page before ordering to reduce the need for changes.

Refunds after cancellation

If a cancellation is confirmed before dispatch, any refund follows the same general timing described for returns: initiation after review, with posting time varying by payment provider. See Payment Policy for payment and refund information. Delivery questions are covered on Shipping Policy, and general help is on Contact Us.