Choosing the right hanger
If you are deciding between a clamp-style hook and an adhesive mount, tell us about your desk edge. Clamp models need a flat, accessible lip within their listed opening, while adhesive models suit smooth, clean surfaces and lighter loads. Share your headset weight and the thickness of your desk top so we can compare the support details shown on each product page. We will not guess beyond the published specifications.
Delivery and order changes
For questions about processing, estimated transit, or tracking, see Shipping Policy. If you need to change an address or cancel before dispatch, contact us as soon as possible and include the order number. Once a parcel has left our hands, changes depend on what is still possible, so early messages matter. Cancellation details are on Cancellation and Exchange Policy.
Damage, returns and payment
If an item arrives wrong, damaged, or defective, message us with the order number and photos of the item and packaging so we can review it. Return steps, costs, and refund timing are explained on Returns and Refunds Policy. For currency, current payment status, and refund questions, visit Payment Policy. Please do not send full card numbers by email; we do not need them to help with an order question.
Before you write
Including your order number, the product name, and a short summary of the issue helps us avoid back-and-forth. For fit questions, a photo of the desk edge or underside can clarify clearance and mounting. Our FAQ and buying guide cover common topics such as desk thickness, clamp clearance, and adhesive preparation.