Frequently Asked Questions
How do I choose between a clamp hook and an adhesive hanger?
Start with your desk. Compare the clamp opening with the thickness of an accessible edge, or check the adhesive product instructions and the surface where it will attach. Leave room for the headset to hang without hitting drawers or cables. The buying guide covers the details to compare.
How thick can my desk be for a clamp hanger?
Measure the edge where the clamp will grip and compare it with the opening stated on the product page. Rounded or bevelled edges can affect the contact area. If the listing does not give the measurement you need, ask us before ordering.
Where should I mount an under-desk hanger?
Choose a spot where the headset can hang clear of drawers, knees, chair arms and cables. Check the listed dimensions and leave room to lift the headset off the hook. Follow the instructions supplied with the mount.
What are the shipping costs and destinations?
Shipping is free without a minimum to the US and Canada. Processing takes 1-3 business days, followed by estimated transit of 3-6 business days in the US or 4-8 in Canada. See the Shipping Policy.
When will I get tracking?
Tracking is sent to the order email when available after dispatch. Check spam or promotions folders, then contact us with the order number if you need help locating it.
Can I cancel or change my order?
Contact us promptly with your order number to request a cancellation before dispatch. Once the parcel has shipped, use the return process instead. See Cancellation and Exchange Policy for the available steps.
How do returns work and who pays shipping?
Request a return within 30 days of receipt. The item must be unused and in original packaging with its accessories. Contact us before sending it back. You pay change-of-mind return shipping; we cover it for wrong, damaged or defective items. Read the Returns and Refunds Policy.
What payment methods are available?
Prices are in USD. PayPal is planned but is not connected in this preview. When payment is available, use the methods shown at checkout; PayPal buyer protection is subject to its own eligibility rules. See the Payment Policy.
How do I report a damaged or wrong item?
Keep the item and packaging, then contact us with your order number and clear photos. We will review the issue and confirm the next step and return address before you mail anything back.
How should I care for my hanger?
Follow the care instructions supplied with your hanger. Keep cables from pulling on it and check that the mount remains secure. If it becomes loose or damaged, remove the headset before adjusting it. Explore the buying and care guide.